The Cable Guy

Jersey City, New Jersey, September 13, 2005:

Ron said he got bounced around by his cable company when he called to complain. He made dozens of calls and was even transferred to a person who spoke Spanish -- a language he doesn't understand.

But when he got his August bill from Comcast he had no trouble understanding he'd made somebody mad. It was addressed to "Scrotum Bag."

"I was like you got to be fist-f*cking me," said Ron. "I was so mad I couldn't even f*cking cuss."

Ron said the only thing he did to Comcast employees that might be considered rude came after a few dozen calls when he felt he was treated shabbily. "I did tell them, 'You know what, it has to be a qualification to work for your company that you have to be rude,'" he said.

"Or it might have been the time I insulted the dude's family by saying I'd piss on his dead grandmother's grave if I knew where she was buried."

Ron said he talked to a supervisor and he offered him two months free service, which he turned down.

Finally Monday, about two weeks after he got his bill, somebody from the company left a message on his answering machine in which the caller apologized.

Comcast officials said it shouldn't have happened.

"We only use the actual customers names on the bill," said Patricia Andrews-Keenan, a Comcast spokeswoman.

Company officials went through the records and identified two people who were involved with the name change and fired them, Andrews-Keenan said. It's unknown why the employees did it.

Posted by Bittle at September 13, 2005 08:51 AM